Analysis

Xperience 2024: National Domestic Violence Hotline wins CX Humanitarian award...

The Hotline receives new award for using Genesys Cloud AI capabilities to transform support for domestic violence survivors. Genesys has announced the National Domestic Violence Hotline (The Hotline) as the Customer...

Xperience 2024: Zurich Switzerland Named CX Achiever winner at 2024 Genesys...

Global insurer digitizes to deliver seamless experiences for both customers and employees. Zurich Switzerland was named the Customer Experience (CX) Achiever winner in the Enterprise category during its 19th annual...

Xperience 2024: Genesys recognizes Virgin Atlantic as Winner of CX Innovator...

Airline honored for using AI to provide faster, more effective customer service, improve operational efficiency and elevate employee engagement. Virgin Atlantic has landed the Genesys Customer Experience (CX)...

Xperience 2024: Genesys recognizes Modivcare as winner of EX Mobilizer Award

Tech-enabled, people-first healthcare company honored for modernizing and empowering teammates with Genesys Cloud Workforce. Genesys announced Modivcare as the winner of the Employee Experience (EX) Mobilizer category...

Genesys accelerates the future of personalized AI-powered experiences at...

Genesys expands automation, analytics and conversational intelligence across the Genesys Cloud platform with new Copilots, Virtual Agents, Empathy Detection and Modern Agent Workspace. Genesys has unveiled multiple...

AI, quishing and multi-channel attacks top phishing trends

Egress report reveals millennials are the key target. The third Phishing Threat Trends Report from Egress explores evolving payloads, AI’s rise in cybercrime, the success of multi-channel attacks and how secure...

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