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Swisscom improves quality of its critical IT infrastructure

Swisscom improves quality of its critical IT infrastructure

Continuity Software, the leading provider of proactive IT resilience assurance solutions, announced that Swisscom, Switzerland’s leading telecom company, has implemented AvailabilityGuard, to increase the stability and quality of Swisscom’s critical IT infrastructure and to prevent costly outages.

Continuity Software helps leading organisations around the world – including many of the world’s largest telecom providers, banks, insurance companies and airlines – meet their IT resilience goals and ensure the highest levels of availability.

The AvailabilityGuard deployment at Swisscom began with the company’s critical SAP production environment, which is based on Dell EMC VxBlock converged infrastructure.

Describing the complexity of modern IT infrastructure, Peter Messer, Head of Cloud Infrastructure Provider at Swisscom, said: “Even new systems can be incorrectly configured and harbour points of failure which won’t be discovered until there’s a problem. Add to that the steady stream of changes, updates and tweaks made by in-house and third party IT teams and you understand that maintaining the highest levels of IT resilience gets harder day-by-day. And clearly, you want to prevent outages because they’re so costly on many levels.”

To address this massive challenge, the AvailabilityGuard solution correlates and analyses configuration data from all IT infrastructure layers. Using a built-in knowledge base of over 7,000 best practices and vendor recommendations, AvailabilityGuard proactively detects single-points-of-failure and misconfigurations that can lead to downtime or data loss incidents. The solution then alerts the appropriate teams and provides them with a protocol for corrective action to take before the business is impacted. IT teams schedule AvailabilityGuard to run daily in order to stay ahead of failures and outages.

Referring to Swisscom’s motivation behind implementing AvailabilityGuard, Stephan Haeusler, Team Leader of System & Application Operations, Converged Platforms, said: “Actually, for years, we had been looking for a tool that would proactively find misconfigurations and errors. We liked Continuity Software’s approach because their solution is vendor-agnostic and is based on what I’ve come to think of as their secret weapon – a huge knowledge base of technology vendors’ best practices that also contains input from the user community. This is unique in the field.”

Gil Asherie, Vice President of Sales at Continuity Software, added: “We are delighted that Swisscom has joined our family of customers. The company is respected worldwide for maintaining the highest standards in every aspect of its business. We are honoured to be helping Swisscom achieve ever-higher levels of resilience and availability on their critical IT infrastructure.”

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