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CCMA reveals improved contact centre processes and policies are key to...

According to the latest research from the CCMA (Call Centre Management Association) which was supported by Odigo, the leading Contact Centre-as-a-Service (CCaaS) provider, the proportion of people in the UK who...

Arelion report identifies Europe as key DDoS battlefield

Arelion has announced the findings of a new DDoS Threat Landscape Report, with a unique perspective on key global DDoS trends observed in 2022 from traffic data on its number one ranked Internet backbone,...

SoftwareOne study finds 83% of CIOs must do more with less in 2023

SoftwareOne has released a recent study which surveyed 600 C-suite and IT decision-makers in the UK and US, examining how the current global economy is impacting IT priorities. The findings revealed that despite...

Organisations are redesigning their businesses to access a global workforce...

Whitelane Research in collaboration with PA Consulting commissioned research to discover more about outsourcing relationships in the IT industry as well as cloud relationships. The results revealed key drivers and...

BlackBerry research finds UK manufacturers increasingly wary of nation-state...

BlackBerry has released the BlackBerry Manufacturing Cybersecurity Study, with a warning that outdated and unsupported legacy operational technologies (OT) are exposing substantial vulnerabilities for UK...

More than just ‘smart’, cities must be ‘future-ready’

Cities around the world have long been experimenting with technology to become ‘smart’ through initiatives such as using sensors to improve traffic management and applying AI solutions to increase energy...

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