Insights

Bundesliga resolves 89% of fan questions at first contact with ServiceNow CRM

Bundesliga is using ServiceNow’s CRM platform to centralise fan enquiries, automate routine responses and reduce customer service case volumes by more than 50%. Bundesliga, the top professional football league in G...

Sharp opens new UK headquarters in Leeds as a living technology showroom,...

The new Leeds headquarters brings Sharp’s technology services and workplace solutions together in a flagship space designed to showcase its integrated approach and support its continued UK growth. Sharp has announced t...

Why early water decisions matter for long-term data centre resilience

As governments ask tougher questions about data centre water use, the pressure is on to address it earlier in development. Moorthy Palanivelu, Head of Data Centres & Hydrogen Generation, EMEA, Envirogen Group,...

Project which aims to make spirits in the sky could be a taste of the future

University of Glasgow and Kyushu Institute of Technology engineers are preparing to study how whisky compounds behave in space, with the experiment set to explore the potential of microgravity for future chemical and...

Beyond backup: How nickel-zinc is redefining in-rack energy storage for AI

As AI drives higher rack densities and more dynamic power demand, the role of in-rack energy storage is expanding. High-rate nickel-zinc technology brings a combination of power density, rapid response and superior...

Most organisations say full digital sovereignty is an unrealistic goal as...

Capgemini research finds organisations are prioritising resilience, control and reduced technology dependencies as geopolitical uncertainty makes complete digital independence increasingly unrealistic. Sovereignty is...

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