Telkom, a South African communications service provider, is collaborating with Avaya, to offer Communications-as-a-Service to businesses across the country. Telkom will host Avaya’s communications solutions and make them available to businesses in a cloud services model for the countries it operates in across Africa. Telkom will focus on Contact Centre-as-a-Service solutions, enabling organisations to purchase the capacity and services they require as needed, without large upfront costs. Telkom will also provide Unified Communications-as-a-Service offerings.
Through Telkom’s Contact Centre-as-a-Service offerings, businesses in Africa will be able to deliver services to their customers faster at significantly reduced total cost of ownership with a better return on investment. Organisations will have the flexibility to scale their communication services deployments as per their requirements and add new features and functionality as needed.
As organisations across Africa are facing challenges to evolve digitally and deliver richer customer experiences, Avaya and Telkom are helping businesses to leverage technology to react agilely and achieve greater differentiation. By working in tandem, these two companies are specialising in complex business communications, built on open and mobile software platforms and supported by underlying networking infrastructure.
“As Africa looks to play a greater role in the global economy, African businesses are looking at how best to embrace new technologies to boost productivity, drive growth and deliver a better customer experience,” Arnold van Huyssteen, Managing Executive, Product House, Telkom.
“Avaya solutions are helping organisations across Africa achieve their digital transformation objectives. By partnering with Telkom, we are ensuring that business customers get access to our technology in a cost-effective model, helping them to enhance collaboration and improve business performance. Enterprises will benefit from the reliability of our solutions and be assured of the highest levels of services delivery,” Danny Drew, Managing Director, South Africa, Avaya.