Intelligent Banking & Finance

Absa selects KAI to deliver digital experiences to its customers across Africa

Africa’s banking innovation leader uses Conversational AI to deliver new and impressive digital banking experiences as a cornerstone of its consumer digital strategy. Kasisto, creators of KAI, the leading digital experience platform for the financial services...

Standard Bank SA accelerates journey to digital enterprise with Microsoft and SAP

Standard Bank South Africa is moving its core SAP Cloud Platform services to Microsoft Azure to significantly improve the experience customers have with the bank while enabling it to introduce new solutions to market more efficiently. This accelerates the Digital...

Cracking Machine Learning to speed up client service

Nedbank Insurance, part of the Nedbank Group that employs over 31,000 people across South Africa, has utilised Machine Learning and Design Thinking to help speed up how it processes emails. Challenge Today, every business has an email address. And if you’re a financial...

Why the tech sector needs to re-gear its approach to innovation

Global financial services company, Mastercard, is at the forefront of the payments industry and has implemented many new technologies. But that’s not to say it hasn’t come without its challenges. Gaurang Shah, the Senior Vice President for Digital Payments and Labs for Middle...