Intelligent Banking & Finance

iSON Xperiences commended for rapid growth in African BPO market

Frost & Sullivan has recognised iSON Xperiences with the 2019 African Company of the Year Award for its focus on developing the domestic African BPO markets. The company believes that Africa can match India's competency in BPO, IT and ITES through high employment generation, greater focus on skills training and development, aggressive capacity building, and...

Banque du Caire goes live with Temenos to redefine digital customer experience

Temenos, the banking software company, has announced that Banque du Caire has gone live with Temenos Infinity, the omni-channel digital banking product to transform the bank's multiple banking channels into a fast, seamless and compelling customer journey. At this first stage of the Temenos Infinity implementation, the bank has gone...

Changing the banking industry’s landscape in the digital era

The face of the banking industry worldwide has undergone and is still undergoing a dramatic transformation as a result of the disruptive effects of mind-blowing digital advancements that have dominated the 21st century. Shady Aziz, A2P Manager, ArpuPlus, says Artificial Intelligence (AI) is one of these major disruptive and impactful...

Union Bank of Nigeria and Newgen Software bag award

Union Bank of Nigeria and Newgen Software have emerged winners of the Best Branch Digitisation Initiative in West Africa award at the Asian Banker West Africa Awards Programme. Union Bank of Nigeria engaged Newgen to design and deploy an automated workflow which reduces the turnaround time (TAT) of operational activities...