Frost & Sullivan has recognised iSON Xperiences with the 2019 African Company of the Year Award for its focus on developing the domestic African BPO markets.
The company believes that Africa can match India’s competency in BPO, IT and ITES through high employment generation, greater focus on skills training and development, aggressive capacity building, and direct government intervention.
“iSON is bolstering its high-tech capabilities in digital areas such as analytics and Artificial Intelligence (AI) as well as fostering human talent that can implement the latest tech solutions,” said Frost & Sullivan analyst Stephen Loynd.
“The company is extremely knowledgeable about its clients and the specific objectives they have in terms of operations and in achieving the best possible CX. And it appears that iSON is well-poised to replicate its telecom industry success in other industry verticals.”
iSON grew from a single-country, single-sector provider into a multi-sector company with core expertise and capabilities in telecom, banking and financial services, government, retail, education, manufacturing and oil and gas. It evolved very early from a call centre services provider to an end-to-end customer experience partner that aims to offers a seamless experience to end customers.
Headquartered in Dubai, it has regional headquarters in Nairobi, Kenya; Lagos, Nigeria, Cairo, Egypt; Durban, South Africa; and New Delhi, India, with support from 18,000 employees in 30-plus centres across 16 countries.
“iSON’s brand continues to grow in prominence,” added Loynd.
“”The company is uniquely present all across the African continent – in Burkina Faso, Ghana, Kenya, Liberia, Malawi, Niger, Nigeria, Rwanda, South Sudan, South Africa, Tanzania, Uganda and Zambia. And it obviously takes pride in promoting local talent. This company’s strategy, along with its technology-based growth, has positioned it for further success.”