Avaya, a global provider of communications and collaboration solutions, has introduced new capabilities for Avaya OneCloud CCaaS that deliver better outcomes for customers by connecting voice, digital and AI applications using a single visual design environment.
According to Avaya, the graphical low code/no code conversation composer empowers domain experts to quickly integrate a wide range of AI-enabled insights and processes with advanced OneCloud CCaaS voice and digital capabilities. In addition, the company stated that contact centre staff are now empowered to create more memorable customer experiences.
“Leveraging the power of AI, Machine Learning and a multi-cloud platform, Avaya is helping customers move beyond the traditional contact centre to create composable customer experience centres that drive revenue and build real brand advocacy,” said Anthony Bartolo, Executive Vice President and Chief Product Officer, Avaya. “Avaya’s AI-powered workflow capability enables users to easily compose and customise applications, providing full integration with data repositories ensuring continual improvement of underlying Machine Learning algorithms within Avaya’s multi-cloud ecosystem across the Avaya OneCloud portfolio. We’re making it easier than ever for OneCloud CCaaS users to synchronise resources across the entire organisation and deliver the right knowledge at the right time for the optimal outcomes.”
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