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Uniphore announces Uniphore Unite Partner Programme

Uniphore announces Uniphore Unite Partner Programme

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Uniphore, a provider of conversational automation solution, has announced its Uniphore Unite partner programme to support a rapidly expanding market that is seeing the benefits of using Artificial Intelligence (AI) and automation technology to significantly improve customer experience (CX).

Uniphore Unite is a robust partner programme me that includes essential resources to support the partner lifecycle end-to-end and enables partners to leverage Uniphore’s best-of-breed, innovative technology to expand their portfolio and profitability.

“Uniphore has always been committed to building a robust partner ecosystem to support our customers. With the launch of Uniphore Unite, we enhance the value of our industry-leading AI and automation solutions by partnering with world-class services and complementary technology firms,” said Jafar Syed, SVP, Global Head, Channel Alliances and Partnerships, Uniphore. “Uniphore Unite provides structure and foundation for enhanced partner collaboration and will facilitate the creation of a strong community built around the mission to transform CX across the board.”

The Uniphore Unite scheme offers a range of programme to support each partner’s business model, including referral, resell, managed services, co-selling, and services, delivering the resources this global community needs for success.

There are three programme levels in the reseller and business process outsourcer (BPO) programme mes, providing support for partners of all sizes:

  • Uniphore Reseller/Unite BPO: Unite’s entry level that allows new partners to ramp up, build skills and drive increased revenue
  • Unite Pro: For companies who have established a relationship with Uniphore and participated in key sales and technical training
  • Unite Pro+: Designed for organisations that have developed a strong partnership with Uniphore and are consistently collaborating on sales, marketing and training opportunities

Partners who join Uniphore Unite will benefit from the programme in numerous ways including:

Significant partner resources: The initial package of partner resources includes sales training, technical training and support, dedicated channel teams, deal registration and co-selling, marketing and sales assets and support, and a comprehensive rewards programme

Partner helpdesk: The Partner Help Desk will be available to all Unite members to provide world-class support via web conferencing, email and phone

Marketing development funds (MDF): The Uniphore Unite MDF programme provides not only funding but also access to an experienced global marketing agency to assist our partners in planning, messaging, positioning, demand generation and other go-to-market activities

Partner advisory council: The advisory council enables strategic partners to easily give direct feedback and to engage consistently with key members of the Uniphore team to build a strong partner community

App alliances programme: This complementary ISV programme includes benefits around co-selling and positioning our solutions with these partners

The launch of Uniphore Unite is yet another milestone indicative of Uniphore’s accelerating momentum in the market. In addition to its latest US$150 million Series D funding that was announced in March 2021, Uniphore has announced numerous product innovations and two acquisitions so far this year – the acquisition of Emotion Research Labs and Jacada. With the acquisition of Jacada, Uniphore can truly deliver front and back-office automation across every customer and agent interaction by optimising every conversation and delivering it in a simplified, business user friendly UX environment and desktop.

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