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Rethinking managed services for the ‘new normal’

Even though corporate interest in IT managed services has always been strong, the global pandemic of the past several months is resulting in a market shift where the outsourcing of certain computing and IT-related processes will become more integral to the success of a business in a digitally-focused environment. Andreas Bartsch, Head, Service Delivery at PBT Group, shares his views.


The Domain Game: How email attackers are buying their way into inboxes

Cybercriminals are taking advantage of the current climate, targeting remote workers via email in a bid to obtain the ‘keys to the kingdom’. Dan Fein, Director of Email Security Products, Darktrace, tells us why organisations must take a new approach to email security to tilt the scales in favour of the defenders. It is by […]


Trackmatic CEO on automating supply chain innovation

David Slotow, CEO of Trackmatic, talks about refining the last mile journey with the potential of technology. Automation offers the supply chain significant advantages across efficiency, capability and reducing complexity. It can take on the tedium while opening up opportunity, and it can cut costs while allowing for improvements in deliverable and customer engagement. It […]


Making a case for OT cybersecurity investment: How to present to the board

Operational Technology (OT) is at a growing risk of cyberattack, bringing with it the danger of far-reaching and costly impacts. But OT in most traditional heavy industries and infrastructure facilities have been run in silos behind ‘air gaps’ for so long that the Board assumes they are safe from attack. “Traditional approaches are no longer […]


Decision Inc experts on working towards a better data management

Big data is seeing organisations becoming more mindful of aligning their data management practices with newer paradigms such as data lakes, elastic and cluster computing, and real-time data. Stefan Kruger and Peter Gaertner, senior data architects at Decision Inc, say that the cloud provides an environment capable of managing the volume and scale required to […]


The importance of enterprise solutions in a digital world

The rapidly evolving digital landscape in South Africa is seeing larger organisations focus more on optimising their business processes and improving cost efficiencies to remain competitive. Ian McAlister, General Manager at CRS Technologies, says this is where the advantages of using enterprise solutions become apparent. “Enterprise software provides for a more configurable and scalable environment […]


Next-gen Wi-Fi for smarter buildings and cities

Following the white paper released by the World Broadband Alliance (WBA) that  provides deployment guidelines for a number of possible scenarios utilising Wi-Fi 6 technology, Jacques Visser, Head of Wireless at Vox, says South African companies should familiarise themselves with it, and the ways in which they can use it to enhance their business operations. […]


Skills development crucial to economic success

Despite having a youth unemployment rate of more than 50% South Africa has a skills shortage in many areas of commerce, one of which is in technology. Therefore, Michael Shapiro, CEO at Synthesis, explains why skills development is crucial to economic success. What exacerbates the problem is that South African banks have understood the need […]


Celebrating Africa’s digital potential on UN Youth Day

Many things have been said about the future of Africa and its potential, with it being called ‘the Opportunity Continent’, ‘the Next Frontier’ and ‘Africa Rising’. Ime Archibong, Vice President, Product Partnerships at Facebook, says the excitement comes with how Africa can, and will, one day lead in the digital economy. Africa’s young population could […]


AI to change contact centre customer experience

With investments in Artificial Intelligence (AI) related technologies expected to triple by 2020, local companies are looking at ways to integrate it into all aspects of their business. Karl Reed, Chief Solutions Officer at Elingo, says that it is especially true in the contact centre industry where it can be used to greatly enhance the […]


Understanding what makes software enterprise-ready

Enterprises require solutions that meet their unique requirements. Irrespective of whether it is enterprise application software (EAS) or software-as-a-service (SaaS), Ian McAlister, General Manager at CRS Technologies, says that an enterprise-focused approach is fundamental to business success in the digital world. Contrary to software for small to medium businesses, EAS is used to satisfy the […]


Customer success is ‘the formula for exponential growth’

In the era of Digital Transformation and the subscription economy, Michelle Bisset, Vice President, Customers for Life at Sage Africa & Middle East, says that technology companies can only succeed when their customers do. The rapid shift towards cloud computing and software as-a-service purchasing models is freeing technology buyers from vendor lock-in, upfront payments, long […]


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