Elingo research has shown that, while the type of industry will greatly influence customer experience (CX), ultimately it is a matter of choice and first contact resolution. This is one of the key takeaways from...
Wynand Smit, the CEO of INOVO, talks about how organisations can embrace a self-service in order to improve customer experience. Irrespective of industry sector, 81% of customers want to take matters into their own...
As the most populated country in Africa, Nigeria must ensure that it is at the cutting edge of technology. Rowen Grierson, Regional Director West, East and Central Africa at Nutanix, tells Intelligent CIO how the...
John Lewis, Managing Director, Aggreko Africa, talks about a global survey that the company conducted to better understand the priorities of decision-makers in the energy sector. The impact of the energy transition on...
Global financial services company, Mastercard, is at the forefront of the payments industry and has implemented many new technologies. But that’s not to say it hasn’t come without its challenges. Gaurang...
The rapid migration to cloud-based technologies is the biggest disrupter worldwide of operations and a key driver when organisations plan their spending increases, according to the results of the latest SANS 2020...
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