Anna Collard, MD at KnowBe4 Africa, explains how the COVID-19 pandemic will change the way businesses work in the future, as well as now. My husband was genuinely surprised at the high performance of his business’ call centre staff working from home. Facebook and Google both announced that they will have their people work from […]
Nedbank Insurance, part of the Nedbank Group that employs over 31,000 people across South Africa, has utilised Machine Learning and Design Thinking to help speed up how it processes emails. Challenge Today, every business has an email address. And if you’re a financial services organisation with many business sections and over a million clients, that […]
Barry Kemp, Head of IaaS at Vox, believes South African businesses need to move to the cloud rather than storing data on-premise. We believe that it is better to move to the cloud than being on-premise. Any business in South Africa that is not looking at moving to the cloud is making a big mistake […]
Global financial services company, Mastercard, is at the forefront of the payments industry and has implemented many new technologies. But that’s not to say it hasn’t come without its challenges. Gaurang Shah, the Senior Vice President for Digital Payments and Labs for Middle East and Africa at Mastercard, tells Intelligent CIO how it has used […]
CIOs across EMEA report that digitisation is increasing the effectiveness of key business lines, including customer service, HR, finance, IT and legal, yet a large proportion face challenges in continuing that impact because of weaknesses in their organisations. That’s according to research from ServiceNow, a leading digital workflow company making work, work better for people. […]
Dave Ives, Digital Advisory Executive at Altron Karabina, analyses how CIOs can fully realise the potential impact of digitisation. Irrespective of the industry sector, digitisation can help drive growth. However, it must be done through the lens of the customer and how to make their lives easier. The operating model has continually shifted to one […]
Riaan Badenhorst, General Manager of Kaspersky in Africa, on what is the best practice approach that businesses should take to password security. Cybercriminals’ tactics have grown in sophistication and at an alarming rate over the last few years. Threats are becoming more targeted and specific with advanced threat actors being used to carry out damaging […]
We asked a number of industry experts what advice they have for organisations in the battle to prevent the rise of phishing attacks. Here is what they had to say. Jurgen Sorton, Senior Product Manager for Security at Vox Phishing attacks are on the rise and show no signs of slowing down. According to the […]
Gareth Hawkey, the CEO of redPanda Software, says that the retail success in 2020 will be defined by seven technology strategies that will unlock growth. As the year comes to an end, it is clear that the role and function of brick and mortar stores has fundamentally changed. Increasingly, physical stores have to become a […]
Many companies are now using a Software-as-Service (SaaS) model where in the software is licensed on a subscription basis and is centrally hosted. Intelligent CIO spoke to Ken Ringdahl (VP, Global Alliances Architecture, Veeam) and Michael Cade (Senior Global Technologist, Veeam) about the benefits of using a SaaS product and the challenges you can expect. […]
Trent Odgers, Cloud and Hosting Manager, Africa at Veeam, believes that the time has come to show the emerging workforce the value of being at the cutting-edge of how the future is being shaped. Up to 20 million young people are expected to join the African workforce annually over the next two decades and, by […]
With the IT world rapidly evolving with new technologies entering the market, we ask leading experts in the industry what should be the Chief Information Officer’s priorities for 2020. Niral Patel, Oracle South Africa MD There are fundamentally no new areas for CIOs to focus on in 2020. Instead, it’s a case of maintaining a […]
