Insights

We are seeing move towards greater ecosystem-led innovation says IDC’s President, C...

IDC explores the rise of the digital economy as it hosts 16th Annual Middle East CIO Summit in Dubai International Data Corporation, IDC launched the 16th edition of its annual IDC Middle East CIO Summit at...

Field service companies reveal their challenges and bright spots in IFS...

Global research has found that technology superiority is the most significant competitive differentiator in field service and emphasises the importance of companies investing in the right digital technology to continue...

The foundation of secure hybrid work lies in Zero Trust

Kurt Goodall, Troye Technical Director, tells us IT departments must adopt a new security approach to protect a dynamic workforce. As more and more knowledge workers are opting for hybrid work models due to the...

Will ChatGPT kill the customer service agent?

Ryan Falkenberg, Co-CEO, CLEVVA, saysother smart automation technologies will have a greater real-world impact on customer service than ChatGPT – despite the hype. ChatGPT, the latest Artificial Intelligence (AI)...

Cybersecurity roadmap: Threats proliferate but best practice still works

Zeki Turedi, CTO EMEA, CrowdStrike, discusses the cybersecurity landscape in the months to come and why the way forward depends on your choice of partner, not technology. It’s safe to say that last year was u...

Network-as-a-Service: The rise of the resilient network

Jacob Chacko, Regional Director – Middle East, Saudi and South Africa at Aruba, a Hewlett Packard Enterprise company, explores the history Network-as-a-Service, its presence today and where it might be heading. Over a...

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