With customer experience considered a significant factor in driving customer loyalty and retention, companies must do more to ensure their call centres are up to the task. Paul Morgan, Business Unit Lead – Data,...
Over the past 12 months, South African public and private sector organisations have fallen victim to a range of sophisticated cyberattacks that have disrupted business operations and resulted in reputational damage,...
Find out what makes Simbo Ntshinka, Managing Director at Itec Tiyende, tick in this ‘Get to Know’ feature. What would you describe as your most memorable achievement? Managing the successful joint venture...
Huawei has entered into a strategic alliance with SABIS, a global education management organisation, which will use Huawei’s technology to uplift their IT infrastructure on the school and the corporate level....
uKheshe, a South African convenient QR payment card and micro transaction platform, has been selected to participate in the prestigious CATAPULT: Inclusion Africa 2020 programme in Luxembourg. Chosen from over 243...
Wynand Smit, the CEO of INOVO, talks about how organisations can embrace a self-service in order to improve customer experience. Irrespective of industry sector, 81% of customers want to take matters into their own...
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