Analysis

Xperience 2024: Kiwibank is winner of CX Innovator Award

Largest New Zealand-owned bank recognized for digitizing and transforming the customer experience with Genesys Cloud AI. Genesys has announced Kiwibank as the winner of the Customer Experience (CX) Innovator (SMB and...

Xperience 2024: Western Sydney University named CX Achiever winner

University is transforming student engagement with Genesys Cloud. Western Sydney University (WSU) was named the Customer Experience (CX) Achiever winner in the small-to-medium business and mid-market subcategory at...

Australian label KYHA Studios selects CGS platform to support growth

KYHA Studios, an Australia-based wedding and event wear label, has selected CGS’s BlueCherry Enterprise Platform to drive efficiencies and support global growth plans.  “To enhance visibility,...

Public sector IT investment focused on AI, ransomware protection and...

Nutanix study shows hybrid multicloud deployments expected to increase fourfold over the next three years to help unlock efficiency, security and innovation. Nutanix has outlined the findings of its sixth annual...

n3 Hub enhances customer communication experiences with CDP Orchestrator

Innovation allows marketing teams to connect with their audiences in real time. Marketing automation and data analytics leader M3 Hub has launched the n3 Hub CDP Orchestrator – designed to extend the...

Neo4j enables up to 100X faster analytics and real-time decision making

Neo4j confirms major new capabilities enabling cloud or self-managed customers to increase analytical queries by up to 100x faster, run both transactional and analytical processing within one database and...

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