ArrowXL, a UK-leading two-person home delivery specialist, is partnering with Paragon to fully automate and streamline its distribution operation. The company has chosen an advanced transport planning solution from Paragon to better manage and enhance its extensive service offering, providing greater delivery choice and improved customer communications.
ArrowXL delivers over 2 million customer orders every year on behalf of leading retailers and manufacturers. Providing a comprehensive six-day delivery and collections service, with a variety of service levels, the company recognised the need to replace manual and semi-automated transport planning processes with a robust and scalable solution from Paragon. This will enable ArrowXL to support its rapid growth strategy and meet the ever-changing delivery needs of the retail industry.
The Paragon solution will enable ArrowXL to plan its collection and trunking service, as well as its two-man home delivery service which makes 7,000 deliveries a day to addresses nationwide from four distribution hubs. ArrowXL’s fleet of 400 vehicles will be optimised to provide customers with a choice of two-hour time windows across a range of 24-hour, 48-hour, 72-hour and platinum delivery options. Paragon’s transport planning software will also be integrated with ArrowXL’s vehicle tracking system, so the company can monitor planned versus actual performance and access real-time delivery information for its customer service team.
“To maintain and build on our position as the leading two-person home delivery specialist in the UK, we are committed to innovation and continuous improvement,” said James Robbins, CIO at ArrowXL. “By investing in the best technology, we are able to remain at the forefront of the home delivery sector. The Paragon solution will allow us to overcome complex transport planning challenges and improve the service we provide to retail and manufacturing customers.”
William Salter, Managing Director of Paragon Software Systems, commented: “We are delighted that ArrowXL has chosen to partner with Paragon to deliver the efficiency, visibility and control required to meet the very high levels of service needed in this competitive marketplace. Together we are taking a phased approach to meet their requirements now and in the future. This will form an important part of ArrowXL’s £3 million Digital Transformation and underpin service delivery excellence.”