ServiceNow has announced that Telia Company will standardise its service operations on the Now Platform.
Telia Company, the leading operator in the Nordic and Baltics, is expanding its work with ServiceNow to create workflows that streamline service management processes and enable proactive customer service.
More than ever, people rely on their service providers for reliable, fast internet to stay connected to the world. To maintain services, build trust and rise above the competition, Telia’s work with ServiceNow helps to deliver even better experiences for customers and employees, while reducing costs.
“The pandemic has accentuated the importance of our secure, reliable, and efficient networks and operations to our customers and the societies we are serving. In our innovation partnership with ServiceNow we will push the boundaries of service management.” said Rainer Deutschmann, Group COO, Telia Company.
With ServiceNow Telecommunications Service Management and Telecommunications Network Performance Management, Telia is able to drive efficiencies across its incident management and service management capabilities while improving communications between customers, care agents, and operations teams.
Together with Telia’s transformation initiatives, the Now Platform will enable a more proactive way of monitoring services with the aim to increase customer experiences.
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