Nottingham City Council (NCC) will bring in a new cloud platform to meet all of its regulatory service needs, thanks to a renewed partnership with global public sector software provider, Civica.
Citizens and businesses across Nottingham will benefit from improved online services and quicker resolution of queries following the five-year contract for Civica’s Cx Regulatory Services platform.
Increased financial challenges and higher demand on services, plus significant changes brought on by COVID-19, meant NCC was looking for a new solution to focus on demand management across licensing, trading standards, environmental health and housing enforcement.
NCC currently deals with more than 32,000 queries per year, with new challenges during COVID-19 – including a large increase in food service businesses moving to online delivery and the housing needs of a growing student population across the city.
The Cx platform – due to go live at the end of 2022 – will provide a single view of all contacts, businesses, land and properties. This will allow multiple council staff to access records simultaneously, while the integrated system will enable better connected data to share intelligence, improve reporting and minimise manual inputting.
The new citizen portal will make it easier for people to report and receive consistent answers to queries and support channel shift to digital across NCC. Customers can also be easily signposted to other linked services, cutting down unnecessary calls and visits.
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