WalkMe, a leading provider of digital adoption solutions, has released The State of Digital Adoption 2022-2023 report, showing enterprises’ struggle to give employees the ability to use digital tools as they are intended and to their fullest extent. It found a lack of uptake of digital technology means enterprises over-spend by more than US$32 million in order to reach their strategic goals. In addition, 67% of organisations are under ‘incredible pressure’ to accelerate Digital Transformation. Yet, they cannot guarantee that employees will fully use the technology at their disposal and so maximise its value.
Nearly two-thirds (60%) of enterprises say that change management programmes are ‘no longer fit for purpose,’ while 70% could not identify exactly who is responsible for managing the adoption of new technologies in their organisation. Enterprises plan to spend more than US$30 million addressing these challenges in the next three years. The right approach could greatly reduce almost US$100 million in costs caused by organisations’ inability to fully realise the value of their technology investments.
“By failing to make full use of the resources at their disposal, enterprises are constantly subjecting themselves to needless losses,” said Ofir Bloch, Vice President of Strategic Positioning, WalkMe. “Every enterprise has the potential to take full control of their digital investments, but they need the right approach in order to do so.”
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