Amdocs, a leading provider of software and services to communications and media companies, has announced the successful modernisation of Vodafone Spain’s customer engagement software. This multi-year strategic collaboration marks a significant milestone in the Digital Transformation journey of one of Spain’s largest telecommunications providers.
This deployment of the Amdocs solution provides Vodafone Spain with improved system stability, security and performance. Among other items, the modernisation project also includes enablers for a new user interface to improve customer service agent efficiency and support for Vodafone Spain’s evolution towards an omnichannel experience with seamless and personalised customer journeys.
“Our collaboration with Amdocs signifies an important step forward in our modernisation journey, further improving our customers’ experience,” said Mercedes Vidal, Chief Information Officer at Vodafone Spain. “This future-proof platform, providing improved system stability, increased security and better scalability, will enable us to deliver new and exciting services to our customers.”
“We’re delighted to continue our collaboration with Vodafone Spain as it brings its ‘Digital First’ vision to life,” said Anthony Goonetilleke, Group President of Technology and Head of Strategy at Amdocs. “The digital experience is such a critical differentiator in a competitive market and our latest platform and technology will be a key enabler in ensuring Vodafone Spain delivers seamless connected experiences to its customers well into the future.”
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