New real-time digital platform helps RHP Group improve speed, visibility and satisfaction for 11,000 homes
RHP Group is preparing to bring its housing repairs service in-house, supported by a new field service management platform from technology partner Totalmobile. The move is designed to improve response times, increase service control, and provide a better day-to-day experience for RHP’s customers spanning 11,000 homes.
With the new platform, teams can prioritise work more efficiently, communicate in real time, and monitor performance as it happens, replacing slower, more siloed ways of working and leading to more consistent service with greater transparency for both staff and residents.
Gareth Levingston, Head of Technology at RHP, said, “Bringing repairs in-house is a big step forward, and Totalmobile’s platform is helping us do it right. It gives our teams the tools to work more efficiently, respond faster, and most importantly, keep residents better informed and supported throughout the process.”
David Webb, Managing Director of Property and Facilities Management at Totalmobile, added, “RHP is a brilliant example of how housing providers can take more control of their operations and service delivery. Investing in both people and technology shows real commitment to improving business and resident outcomes, and we’re proud to be supporting them on this journey with a platform built specifically for field service teams.”
