Telephone is still widely perceived by consumers to be the customer service channel most likely to deliver a positive outcome, new research has found. According to FM Outsource’s Make Every C...
Descartes Systems Group, a global leader in uniting logistics-intensive businesses in commerce, released findings from its study, Supply Chain and Logistics Innovation Accelerates, but Has Long Way to Go, which examined ...
Global research has found that technology superiority is the most significant competitive differentiator in field service and emphasises the importance of companies investing in the right digital technology to continue...
CIOs have stepped into the role of digital evangelist and strategic advisor, according to the 2023 Global CIO Survey from Logicalis, a global technology service provider. The study questioned 1,000 technology...
The European Union Agency for Cybersecurity (ENISA) has discovered how technologies can support personal data sharing in practice, while global law firm, DLA Piper, focuses on how European businesses must pay...
Software intelligence company, Dynatrace, has announced the results of an independent global survey of 1,300 CIOs and senior DevOps managers in large organisations. The findings revealed the increased difficulty of...
