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Hospitality

Africa’s digital hospitality transforms the guest experience

As hospitality providers across the globe embrace Digital Transformation, the question arises; what do intelligent hotels offer? From guestroom automation to location-based interactions, mobile engagement, hyper personalisation, APIs and integration – the goal is excellent customer service. But is Africa ready for the ‘Digital Hotel’? EOH Infor Services recently launched the Infor Hospitality suite of […]


Next-gen access control tech offers hospitality critical holistic view

With its high customer volume, the cash-and labour-intensive hospitality industry needs advanced security technology to ensure a safe environment.  The typical environment is generally characterised by many access points, often manned by security personnel who oversee ‘stop-and-check’ stations – effective for security, but vulnerable because of having multiple points of entry. That is why it […]


Key functions that Service Management solutions must offer

Service-centered industries face two key challenges in their pursuit to success; becoming more responsive and delivering accurate, reliable services at speed. Research reveals that customers are twice as likely to report a bad experience than share about a good one. This means that services must be delivered on time, as required, and in excellence to […]


Hospitality group turns to Veeam for round-the-clock availability

Peermont Hotels, Casinos and Resorts is an award-winning hospitality and entertainment company which operates 12 properties located across South Africa, Botswana, and Malawi. Renowned for its excellence in design, development, management, ownership, and operation of multifaceted hospitality and gaming facilities, guests partake in fine dining, relaxing hotel stays, exciting casino action, live entertainment, soothing spa […]


Hospitality industry needs to be able to expand, according to Pinnacle

As guests demand more and better services, hotels need a better platform to offer and manage them says Pinnacle – South Africa’s leading ICT distributor and authorised distributor of Huawei Technologies Enterprise products in Africa. According to Fred Saayman, Pinnacle’s Huawei Business Unit Executive, the hospitality industry is fiercely competitive and needs to be capable […]


Secure access control to be demonstrated by dormakaba at trade show

Smart and secure access solutions partner dormakaba South Africa has confirmed it will participate in the next Hotel Show Africa trade show at Gallagher Convention Centre in Johannesburg from June 24 to 26. Hotel Show Africa is an opportunity for dormakaba to display its best-of-breed smart access and workforce management solutions. The company has established […]


New app launched by Dineplan makes restaurant bookings easy

Dineplan has launched South Africa’s first instant booking platform for restaurants. It is an innovative app that enables patrons to now browse and instantly make restaurant reservations according to customer ratings, specific cuisines, availability, name, area or even by current location. The Dineplan app allows users to conduct location-based searches, create lists of their favourite […]


Aruba’s Graeme Kane on transforming the guest experience in Africa

Regardless of the size or type of property, every hotel operator that wants to remain competitive and relevant will have to embrace IoT devices to enable next-generation guest experiences, according to Graeme Kane, Hospitality Business Development Manager, Middle East, Mediterranean and Africa at Aruba. The problem with technology as a term in the hospitality industry […]


Wi-fi adding to spectator experience at Botswanan stadiums

Ruckus Inc was contracted by Botswana Fibre Networks (BoFiNet) to provide extensive wireless connectivity at two stadia that were used to celebrate the country’s Golden Jubilee Independence Day event. The project would normally take between three to five months to complete, but the teams on hand managed it in just three weeks. It is almost […]


dormakaba South Africa opens hotel doors with tap and go

dormakaba South Africa, a trusted partner for smart and secure access solutions worldwide, has designed a secure, accessible and easy-to-use mobile Bluetooth Low Energy (BLE) solution for hotels. The solution allows for hotel guests to use their mobile devices as room keys, neatly sidestepping check in queues and paperwork. Installation is simple and cost-effective, and […]


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