Feature

Key functions that Service Management solutions must offer

Service-centered industries face two key challenges in their pursuit to success; becoming more responsive and delivering accurate, reliable services at speed. Research reveals that customers are twice as likely to...

Hospitality group turns to Veeam for round-the-clock availability

Peermont Hotels, Casinos and Resorts is an award-winning hospitality and entertainment company which operates 12 properties located across South Africa, Botswana, and Malawi. Renowned for its excellence in design,...

Get to Know Ziaad Suleman, Chief Operating Officer at IBM South Africa

On the lighter side of things, we ask the industry experts what makes them tick… Get to Know: Ziaad Suleman, Chief Operating Officer at IBM South Africa   What would you describe as your most...

Elingo expert says contact centres must embrace the cloud

The digital business environment highlights how much technological disruption is impacting on organisations. Paul McIntyre, Chief Sales Officer at Elingo, says it now about having ‘to adapt or die’ and...

Data-driven sports management hits SA shores with SAP Sports One

Technology born out of World Cup-winning partnership with German football team is now available to South African teams. South African and African sports teams gained access to the same technology used by the German...

When is Africa likely to experience the benefits of Smart Cities?

According to a UN report, around 2.2 billion people could be added to the global population by 2050, with more than half of that growth occurring in Africa. There is increasing pressure on the continent to provide...

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